bija99's Privacy Policy
Protecting your personal information is our top priority. This policy details how we collect, use, and store data.
Introduction and Scope
bija99 is a premium online gaming platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") will inform you in detail about how bija99 collects your personal information, the purposes for which it is used, and how it is kept secure.
This policy applies to bija99's website (bija99.cam), mobile platform, and all associated services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
While reading this privacy policy, we also recommend reading our Terms and Conditions and Responsible Gaming Policy, as they complement one another.
What Information We Collect
Various types of information are collected during registration and use of bija99's services. These are described in detail below:
Personal Identity Information
When you register on our platform or manage your account, we may collect the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Identity documents (for KYC verification)
- Address and contact details
Financial Information
The following financial information is collected to process deposits and withdrawals:
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotion usage information
Gaming Activity Information
To improve your gaming experience, we collect:
- Game play history and results
- Bet amounts and frequency
- Preferred game categories and providers
- Session duration and activity
- Win and loss information
Technical and Device Information
To ensure security and improve service quality, we collect:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookies and session data
- Visit times and navigation patterns on the platform
Purpose of Data Use
bija99 uses collected information only for specific, lawful, and clearly defined purposes. We never use your information for unnecessary or unauthorized purposes.
- Account Creation and Management: Information is used to register, verify, and keep your account secure.
- Payment Processing: Financial information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- KYC Verification and Fraud Prevention: Identity verification is carried out to prevent illegal activity, money laundering, and fraudulent transactions.
- Customer Support: Information is used to resolve your issues quickly through 24/7 live chat support.
- Personalized Experience: Information is used to provide game recommendations, bonus offers, and promotions tailored to your preferences.
- Ensuring Responsible Gaming: Gaming activity information is monitored to detect excessive gaming patterns and provide timely assistance.
- Legal Compliance: Information is used and stored in accordance with applicable laws, regulations, and guidance from regulatory authorities.
- Platform Improvement: Analytical data is used to continuously improve the gaming experience, technical performance, and security measures.
Data Disclosure and Sharing
When Information Is Disclosed
bija99 does not sell or rent your personal information to third parties. However, limited sharing may be necessary in certain circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay) — only the information necessary to complete transactions
- Game providers — relevant information to ensure fair play
- Law enforcement agencies — in cases of court orders or legal obligations
- Fraud prevention organizations — to investigate fraudulent activity
Third-Party Security
All third parties we work with are provided information under strict confidentiality agreements. They are required to use your information only for specified purposes and may not use it for any other purpose. bija99 ensures that all third parties follow internationally recognized data protection standards.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. bija99 uses cookies for the following purposes:
- To maintain your login session
- To remember your preferences and settings
- To analyze platform performance
- To detect security threats
- To personalize the user experience
Cookie Control
You can control or disable cookies through your browser settings. However, please note that disabling cookies may cause some platform features to not work properly. Security and session cookies are essential for the core functions of the platform and remain active at all times.
bija99 does not place tracking cookies for any third-party advertising networks. All our cookies are directly related to platform functionality and security.
Technical Security Measures
bija99 adopts industry-standard technical and organizational measures to keep your personal information secure. Our security framework is continuously updated to protect your information from new threats.
SSL Encryption
All data transfers are secured through 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active around the clock.
Password Hashing
Passwords are never stored directly — advanced hashing algorithms are used.
Security Audits
Regular security audits and vulnerability assessments are conducted.
Data Retention Period
How Long Information Is Retained
bija99 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. The following factors are considered when determining the retention period:
- Active account data: All information is retained for as long as the account remains active.
- Financial transaction records: Retained for a specified period in accordance with legal requirements.
- Inactive accounts: If an account remains inactive for an extended period, information is deleted following a defined procedure.
- KYC documents: Retained for a specified period in accordance with applicable law.
Even after an account is closed, certain information may be retained for a specified period for purposes of legal obligation, fraud prevention, or dispute resolution.
Your Data Rights
bija99 believes you should have full control over your own information. Your fundamental data rights are described below:
Right of Access and Correction
You have the right to view your personal information at any time and to correct it if needed. You can log in to your account settings to update your information. If there is any incorrect information, please contact our customer support.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, this request may not apply in cases involving legal obligations, fraud prevention, or incomplete transactions.
Right to Restrict Processing
You may object to the processing of your information for certain specific purposes. For example, the option to opt out of marketing communications is always available.
Right to Data Portability
You may request a copy of your personal information in a structured, machine-readable format. We will respond to this request within a set timeframe.
Protection of Minors' Data
bija99 is a gaming platform for adults. Our services are for those aged 21 and above only. We do not knowingly collect personal information from minors.
Age is verified during the registration process. If a user registers by providing a false age and this is later identified, that account will be closed immediately and the associated information will be deleted. If parents believe their minor child has registered on our platform, please contact [email protected] immediately.
Policy Changes and Notification
Policy Update Process
bija99 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- You will be informed of the changes when you log in to the platform
- The update date will be clearly stated on the website
Continued Use After Changes
If you continue using our platform after a policy change notification is published, you will be considered to have agreed to the updated privacy policy. If you do not agree with the changes, you may contact our customer support to close your account.
Privacy Contact
If you have any questions, requests, or complaints regarding this privacy policy, please contact us: